Support
Get help with Solus FM, your subscription or your data. You can contact us without an account or a paid subscription.
Help with the app
Email support@solusfm.com. Tell us what happened, what you expected and any error message you saw. Your app version and device model can help us investigate.
For an account or purchase issue, include your account email or transaction reference if you have it. Please leave passwords, full payment details and private podcast links out of your message.
Subscriptions and refunds
- Cancel subscription renewal
- Request an App Store refund
- Restore a purchase or fix missing access
- Read your consumer rights
Apple handles App Store billing and store refund requests. Contact us about a problem with the service or paid access. Deleting the app or your account does not cancel subscription renewal.
Your account and data
- Delete your account
- Get a copy, correct data or request wider deletion
- Use your privacy rights
- Make a privacy complaint
If you cannot access your account, email us. We can arrange an identity check without asking you to open a new account.
Content concerns and appeals
Tell us about unlawful material, copyright or privacy concerns, a transcript error or an incorrect AI answer. Include the show, episode and exact location of the issue. Do not attach unlawful material.
The reporting instructions include what to send and the child-safety exception to providing contact details. Reporting and appeals are free. Our mailbox is not an emergency service; contact the relevant emergency service if someone faces immediate danger.
Contact Solus FM
Solus FM LTD, trading as Solus FM. Registered in England and Wales, company number 17520101.
Registered office and postal contact: 23 Church Street, Bath, BA1 7RS, United Kingdom.
Email support@solusfm.com for support, billing, privacy, data requests or complaints. You do not need an account to contact us. Please do not send passwords, payment-card details or private-feed access tokens.